“It's so hard to forget pain, but it's even harder to remember sweetness. We have no scar to show for happiness. We learn so little from peace.” - Chuck Palahniuk
On last Thursday, we had an issue with our ASTRO. We reached home and as usual, kiddo switched on the TV and click on her fave channel. However, there was a message:
We apologise for the service interruption. To resume service please SMS: Astro RCO XXXXX(Smartcard number) and send to 66688. For customers in Brunei, please call 151. (TCI)
So I sent an SMS, and got a reply:
RM0.00 You are currently not eligible for this transaction. Please make payment immediately to enjoy full ASTRO services again. Thank you.
Our ASTRO has been barred?? Mr. Fruitheart checked our history payment and confirmed we had paid. So, I had to call ASTRO. I called the toll free line and since I'm using the ASTRO IPTV, I was being transferred to another line.
I asked the customer service representative to check and she told me our ASTRO account has an outstanding payment. I was like WHAT? Outstanding payment? How much? Oh no! Did Mr. Fruitheart paid to the wrong account? Because I had 2 under my name.
Surprisingly…
We apologise for the service interruption. To resume service please SMS: Astro RCO XXXXX(Smartcard number) and send to 66688. For customers in Brunei, please call 151. (TCI)
So I sent an SMS, and got a reply:
RM0.00 You are currently not eligible for this transaction. Please make payment immediately to enjoy full ASTRO services again. Thank you.
Our ASTRO has been barred?? Mr. Fruitheart checked our history payment and confirmed we had paid. So, I had to call ASTRO. I called the toll free line and since I'm using the ASTRO IPTV, I was being transferred to another line.
I asked the customer service representative to check and she told me our ASTRO account has an outstanding payment. I was like WHAT? Outstanding payment? How much? Oh no! Did Mr. Fruitheart paid to the wrong account? Because I had 2 under my name.
Surprisingly…